Privacy Policy

Last updated: January 2025

1. Introduction

Crazy Time UK ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crazy-time.uk.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on pages
  • Device type (mobile, desktop, tablet)

2.2 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website. These include:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings or our cookie consent banner.

2.3 Information You Provide

We may collect information you voluntarily provide when using our AI Advisor feature, such as:

  • Bankroll amounts entered for recommendations
  • Strategy preferences
  • Questions asked to the AI assistant

We do not collect personal financial information, banking details, or payment information.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our service
  • To improve user experience
  • To analyse website usage and trends
  • To generate AI-powered recommendations
  • To detect and prevent fraud or abuse
  • To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect information:

4.1 Analytics

  • Google Analytics - for website usage statistics

4.2 AI Services

  • Google Gemini API - for AI recommendations
  • OpenAI API - as fallback AI service

These services have their own privacy policies governing how they handle data.

4.3 Affiliate Partners

When you click on casino links, you may be redirected to third-party websites. We are not responsible for the privacy practices of these websites.

5. Data Retention

We retain collected information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Analytics data is typically retained for 26 months.

6. Your Rights (GDPR)

Under UK GDPR, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your personal data

To exercise these rights, contact us at [email protected]

7. Data Security

We implement appropriate technical and organisational security measures to protect your information, including:

  • SSL/TLS encryption
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK, including the United States (for AI services). We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly:

  • Website: https://ico.org.uk
  • Phone: 0303 123 1113